Common Issues and Solutions

Overview

Find quick solutions to frequently encountered issues in Airys. This guide provides step-by-step troubleshooting procedures for common problems across all features.

Difficulty Level: All Levels
Time Required: Varies by issue
Last Updated: February 2024

Prerequisites

Active Airys account
Basic system knowledge
Access to system settings
Administrator access (for some solutions)

General Issues

Application Startup

[Screenshot/Image Placeholder 1]
Caption: Common startup issues and solutions

Application Won't Start
- Check system requirements
- Verify installation
- Clear cache files
- Update software
Slow Performance
- Check resource usage
- Close unused applications
- Clear temporary files
- Update drivers

💡 Pro Tip: Most startup issues can be resolved by clearing the application cache and restarting your system.

Camera Problems

Connection Issues

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Caption: Camera connection troubleshooting

Camera Not Detected
- Check physical connection
- Verify network access
- Confirm camera power
- Test direct connection
Stream Problems
- Check bandwidth
- Verify stream URL
- Test different protocols
- Update camera firmware

Quality Issues

Poor Video Quality
- Check resolution settings
- Verify bandwidth
- Adjust compression
- Test direct stream
Streaming Lag
- Reduce resolution
- Check network load
- Optimize settings
- Monitor resources

Face Analysis Issues

Detection Problems

No Faces Detected
- Check lighting conditions
- Verify camera angle
- Adjust sensitivity
- Update models
False Detections
- Calibrate detection
- Adjust confidence threshold
- Update detection zones
- Fine-tune settings

Recognition Issues

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Caption: Face recognition troubleshooting

Poor Recognition
- Update face database
- Improve image quality
- Adjust matching threshold
- Check lighting
System Errors
- Verify GPU status
- Check memory usage
- Update models
- Clear cache

Performance Problems

System Resources

High CPU Usage
- Monitor processes
- Reduce stream quality
- Adjust processing load
- Update drivers
Memory Issues
- Check memory usage
- Clear application cache
- Adjust buffer sizes
- Optimize settings

Network Issues

Bandwidth Problems
- Monitor usage
- Optimize streams
- Check network health
- Adjust quality
Connection Drops
- Test network stability
- Check firewall rules
- Verify DNS settings
- Monitor latency

Account Access

Login Problems

Cannot Login
- Reset password
- Clear browser cache
- Check credentials
- Contact support
2FA Issues
- Sync device time
- Use backup codes
- Reset 2FA
- Contact admin

Permission Issues

Access Denied
- Verify permissions
- Check role settings
- Update access
- Request privileges
Feature Unavailable
- Check license
- Verify subscription
- Update application
- Contact support

Frequently Asked Questions

Q: Why is my system running slowly?

A: Check system resources, clear cache, and ensure you meet minimum requirements. See Performance Problems.

Q: What should I do if cameras disconnect?

A: Follow the camera connection troubleshooting steps in Camera Problems.

Q: How do I resolve face detection issues?

A: Check lighting, camera positioning, and detection settings in Face Analysis Issues.

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Tags: troubleshooting, issues, problems, solutions, common-issues