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Troubleshooting

Quick solutions for common issues. Find answers to technical problems and optimize your system's performance.
Gabriel
By Gabriel
• 5 articles

Common Issues and Solutions

Overview Find quick solutions to frequently encountered issues in Airys. This guide provides step-by-step troubleshooting procedures for common problems across all features. Difficulty Level: All Levels Time Required: Varies by issue Last Updated: February 2024 Prerequisites - Active Airys account - Basic system knowledge - Access to system settings - Administrator access (for some solutions) Table of Contents 1. General Issues 2. Camera Problems 3. Face Analysis Issues 4. Performance Problems 5. Account Access 6. FAQ General Issues Application Startup [Screenshot/Image Placeholder 1] Caption: Common startup issues and solutions 1. Application Won't Start - Check system requirements - Verify installation - Clear cache files - Update software 2. Slow Performance - Check resource usage - Close unused applications - Clear temporary files - Update drivers 💡 Pro Tip: Most startup issues can be resolved by clearing the application cache and restarting your system. Camera Problems Connection Issues [Screenshot/Image Placeholder 2] Caption: Camera connection troubleshooting 1. Camera Not Detected - Check physical connection - Verify network access - Confirm camera power - Test direct connection 2. Stream Problems - Check bandwidth - Verify stream URL - Test different protocols - Update camera firmware Quality Issues 1. Poor Video Quality - Check resolution settings - Verify bandwidth - Adjust compression - Test direct stream 2. Streaming Lag - Reduce resolution - Check network load - Optimize settings - Monitor resources Face Analysis Issues Detection Problems 1. No Faces Detected - Check lighting conditions - Verify camera angle - Adjust sensitivity - Update models 2. False Detections - Calibrate detection - Adjust confidence threshold - Update detection zones - Fine-tune settings Recognition Issues [Screenshot/Image Placeholder 3] Caption: Face recognition troubleshooting 1. Poor Recognition - Update face database - Improve image quality - Adjust matching threshold - Check lighting 2. System Errors - Verify GPU status - Check memory usage - Update models - Clear cache Performance Problems System Resources 1. High CPU Usage - Monitor processes - Reduce stream quality - Adjust processing load - Update drivers 2. Memory Issues - Check memory usage - Clear application cache - Adjust buffer sizes - Optimize settings Network Issues 1. Bandwidth Problems - Monitor usage - Optimize streams - Check network health - Adjust quality 2. Connection Drops - Test network stability - Check firewall rules - Verify DNS settings - Monitor latency Account Access Login Problems 1. Cannot Login - Reset password - Clear browser cache - Check credentials - Contact support 2. 2FA Issues - Sync device time - Use backup codes - Reset 2FA - Contact admin Permission Issues 1. Access Denied - Verify permissions - Check role settings - Update access - Request privileges 2. Feature Unavailable - Check license - Verify subscription - Update application - Contact support Frequently Asked Questions Q: Why is my system running slowly? A: Check system resources, clear cache, and ensure you meet minimum requirements. See Performance Problems. Q: What should I do if cameras disconnect? A: Follow the camera connection troubleshooting steps in Camera Problems. Q: How do I resolve face detection issues? A: Check lighting, camera positioning, and detection settings in Face Analysis Issues. Related Articles - Network Connectivity Guide - Camera Connection Problems - Face Analysis Accuracy Tips Need More Help? If you couldn't find what you were looking for in this article: - Check our Error Messages Guide - Join our Community Forum - Contact Support Tags: troubleshooting, issues, problems, solutions, common-issues

Last updated on Feb 12, 2025

Network Connectivity Guide

Overview Learn how to diagnose and resolve network connectivity issues in Airys. This guide covers network configuration, troubleshooting steps, and optimization techniques. Difficulty Level: Intermediate Time Required: 30 minutes Last Updated: February 2024 Prerequisites - Network administrator access - Basic networking knowledge - Access to network settings - Network diagnostic tools Table of Contents 1. Network Requirements 2. Connection Setup 3. Troubleshooting Steps 4. Optimization Guide 5. Advanced Networking 6. FAQ Network Requirements Basic Requirements [Screenshot/Image Placeholder 1] Caption: Network requirements overview 1. Bandwidth Requirements - Minimum upload: 5 Mbps - Minimum download: 10 Mbps - Recommended: 20+ Mbps - Per camera: 2-4 Mbps 2. Network Specifications - Low latency (<100ms) - Stable connection - Open required ports - QoS support 💡 Pro Tip: Use a wired connection whenever possible for the most stable performance. Connection Setup Network Configuration [Screenshot/Image Placeholder 2] Caption: Network configuration panel 1. Port Configuration - RTSP: 554 - WebRTC: 8554 - HTTP/HTTPS: 80/443 - API: 3001 2. Firewall Settings - Allow incoming traffic - Configure exceptions - Enable protocols - Set up rules Protocol Setup 1. RTSP Configuration - Enable RTSP - Configure ports - Set authentication - Define routes 2. WebRTC Setup - STUN/TURN setup - ICE configuration - Peer connection - Media transport Troubleshooting Steps Diagnostic Tools 1. Network Testing - Speed tests - Ping tests - Port checking - Packet analysis 2. Connection Verification - DNS resolution - Route tracing - Latency checks - Bandwidth tests Common Problems [Screenshot/Image Placeholder 3] Caption: Network troubleshooting flowchart 1. Connection Issues - Check physical connection - Verify network status - Test DNS resolution - Check firewall 2. Performance Problems - Monitor bandwidth - Check interference - Verify QoS - Test alternate routes Optimization Guide Network Optimization 1. Bandwidth Management - Traffic prioritization - QoS settings - Bandwidth allocation - Stream optimization 2. Connection Tuning - Buffer settings - Packet size - TCP optimization - UDP settings Performance Settings 1. Stream Settings - Quality adjustment - Frame rate control - Resolution scaling - Codec selection 2. System Configuration - Network buffers - TCP window size - DNS caching - Connection pooling Advanced Networking VPN Configuration 1. VPN Setup - Protocol selection - Authentication - Encryption - Route configuration 2. Remote Access - Port forwarding - NAT traversal - Security rules - Access control Network Security 1. Security Measures - Traffic encryption - Access control - Intrusion detection - SSL/TLS setup 2. Monitoring Tools - Traffic analysis - Performance monitoring - Security scanning - Log analysis Frequently Asked Questions Q: Why is my stream quality poor? A: Check your bandwidth, network congestion, and QoS settings. See Optimization Guide. Q: How do I configure my firewall? A: Review the port requirements and follow the Connection Setup guide for firewall configuration. Q: What causes connection drops? A: Network instability, bandwidth issues, or firewall restrictions. Check Troubleshooting Steps. Related Articles - Common Issues and Solutions - Camera Connection Problems - Performance Optimization Need More Help? If you couldn't find what you were looking for in this article: - Check our Advanced Networking Guide - Join our Community Forum - Contact Support Tags: network, connectivity, troubleshooting, configuration, optimization

Last updated on Feb 12, 2025

Camera Connection Problems

Camera Connection Problems Overview Resolve camera connection issues in Airys. This guide provides detailed troubleshooting steps for common camera connectivity problems and their solutions. Difficulty Level: Intermediate Time Required: 20-40 minutes Last Updated: February 2024 Prerequisites - Camera specifications - Network access - Administrator privileges - Basic networking knowledge Table of Contents 1. Initial Diagnostics 2. Connection Types 3. Common Problems 4. Advanced Troubleshooting 5. Maintenance Tips 6. FAQ Initial Diagnostics Basic Checks [Screenshot/Image Placeholder 1] Caption: Initial diagnostic checklist 1. Physical Connections - Power supply - Network cable - PoE status - LED indicators 2. Network Status - IP connectivity - DHCP assignment - DNS resolution - Gateway access 💡 Pro Tip: Always start with physical connections before moving to network troubleshooting. Connection Types Protocol Issues [Screenshot/Image Placeholder 2] Caption: Camera protocol selection 1. RTSP Problems - Stream URL format - Authentication - Port accessibility - Timeout settings 2. WebRTC Issues - ICE connection - STUN/TURN setup - Browser support - Codec compatibility Camera Integration 1. Direct Connection - IP configuration - Subnet access - Port forwarding - Firewall rules 2. NVR Integration - NVR connectivity - Channel setup - Stream forwarding - Authentication Common Problems Connection Failures 1. No Connection - IP conflict - Wrong credentials - Network isolation - Firewall blocking 2. Intermittent Issues - Network stability - Bandwidth limits - Power problems - Resource constraints Stream Problems [Screenshot/Image Placeholder 3] Caption: Stream troubleshooting flowchart 1. Quality Issues - Bandwidth throttling - Codec problems - Resolution mismatch - Frame rate drops 2. Stability Problems - Connection drops - Stream freezing - Artifact issues - Sync problems Advanced Troubleshooting Network Analysis 1. Traffic Analysis - Packet capture - Protocol analysis - Bandwidth monitoring - Latency testing 2. System Logs - Error messages - Connection logs - System events - Debug information Camera Diagnostics 1. Camera Health - System status - Memory usage - CPU load - Temperature 2. Stream Analysis - Bitrate monitoring - Frame analysis - Quality metrics - Connection stats Maintenance Tips Preventive Measures 1. Regular Checks - Connection testing - Log review - Performance monitoring - Settings backup 2. Updates Management - Firmware updates - Security patches - Driver updates - Software upgrades Best Practices 1. Configuration - Document settings - Backup configs - Test changes - Version control 2. Monitoring - Health checks - Alert setup - Performance tracking - Usage analysis Frequently Asked Questions Q: Why does my camera keep disconnecting? A: Common causes include network instability, power issues, or incorrect settings. See Common Problems. Q: Why can't I access my camera stream? A: Check authentication, network connectivity, and protocol settings in Connection Types. Q: How do I improve stream stability? A: Optimize network settings, check bandwidth, and follow Maintenance Tips. Related Articles - Network Connectivity Guide - Common Issues and Solutions - Stream Grid Configuration Need More Help? If you couldn't find what you were looking for in this article: - Check our Camera Setup Guide - Join our Community Forum - Contact Support Tags: camera, connection, troubleshooting, streaming, network

Last updated on Feb 12, 2025

Face Analysis Accuracy Tips

Overview Improve the accuracy of face detection and recognition in Airys. This guide provides optimization techniques, best practices, and troubleshooting tips for achieving optimal face analysis results. Difficulty Level: Intermediate Time Required: 25 minutes Last Updated: February 2024 Prerequisites - Face analysis enabled - Camera properly configured - Basic understanding of face detection - Access to system settings Table of Contents 1. Environmental Factors 2. Camera Setup 3. System Configuration 4. Model Optimization 5. Quality Assurance 6. FAQ Environmental Factors Lighting Conditions [Screenshot/Image Placeholder 1] Caption: Optimal lighting setup examples 1. Lighting Setup - Even illumination - Avoid backlighting - Minimize shadows - Control glare 2. Light Sources - Natural light management - Artificial lighting - Color temperature - Light direction 💡 Pro Tip: Consistent, diffused lighting provides the best results for face detection and recognition. Camera Setup Camera Positioning [Screenshot/Image Placeholder 2] Caption: Camera angle and positioning guide 1. Optimal Placement - Face angle coverage - Mounting height - Field of view - Distance range 2. Camera Settings - Resolution optimization - Frame rate adjustment - Focus settings - Exposure control Image Quality 1. Video Settings - Compression level - Bitrate settings - Quality presets - HDR configuration 2. Advanced Options - WDR settings - Noise reduction - Sharpness - Color balance System Configuration Processing Settings 1. Detection Parameters - Sensitivity levels - Confidence threshold - Detection zones - Frame sampling 2. Recognition Settings - Matching threshold - Feature extraction - Database quality - Update frequency Resource Allocation [Screenshot/Image Placeholder 3] Caption: Resource optimization panel 1. Hardware Resources - GPU utilization - CPU allocation - Memory usage - Storage management 2. Processing Pipeline - Queue management - Thread allocation - Buffer settings - Cache optimization Model Optimization Model Selection 1. Detection Models - Model comparison - Use case matching - Performance impact - Accuracy trade-offs 2. Recognition Models - Feature extraction - Matching algorithms - Model versions - Custom training Fine-tuning 1. Parameter Adjustment - Detection threshold - Recognition confidence - Feature sensitivity - Performance balance 2. Custom Settings - Scene adaptation - Lighting compensation - Motion handling - Pose variation Quality Assurance Performance Monitoring 1. Accuracy Metrics - Detection rate - False positives - Recognition accuracy - Processing speed 2. System Health - Resource monitoring - Error tracking - Performance logs - Quality metrics Maintenance 1. Regular Tasks - Database cleanup - Model updates - Performance review - Settings adjustment 2. Optimization Cycle - Test scenarios - Result analysis - Setting refinement - Documentation Frequently Asked Questions Q: Why are faces not being detected consistently? A: Check lighting conditions, camera positioning, and detection sensitivity settings. See Environmental Factors. Q: How can I improve recognition accuracy? A: Focus on image quality, proper camera setup, and model optimization. Review Camera Setup and Model Optimization. Q: What affects processing performance? A: Resource allocation, model selection, and system configuration all impact performance. See System Configuration. Related Articles - Face Detection Guide - Camera Setup Guide - Performance Optimization Need More Help? If you couldn't find what you were looking for in this article: - Check our Face Analysis Guide - Join our Community Forum - Contact Support Tags: face-analysis, accuracy, optimization, detection, recognition

Last updated on Feb 12, 2025

Error Messages Explained

Overview Understand and resolve error messages in Airys. This guide provides detailed explanations of common error messages, their causes, and step-by-step solutions. Difficulty Level: All Levels Time Required: Varies by error Last Updated: February 2024 Prerequisites - Access to error logs - Basic system knowledge - Administrator access (for some solutions) - System documentation Table of Contents 1. Common Error Types 2. System Errors 3. Camera Errors 4. Face Analysis Errors 5. Network Errors 6. FAQ Common Error Types General Errors [Screenshot/Image Placeholder 1] Caption: Common error message examples 1. Authentication Errors - ERR_AUTH_FAILED: Invalid credentials - ERR_SESSION_EXPIRED: Session timeout - ERR_ACCESS_DENIED: Insufficient permissions - ERR_TOKEN_INVALID: Invalid access token 2. Application Errors - ERR_APP_START: Startup failure - ERR_CONFIG_INVALID: Configuration error - ERR_SERVICE_DOWN: Service unavailable - ERR_UPDATE_FAILED: Update error 💡 Pro Tip: Always check the error logs for detailed information about any error message you encounter. System Errors Resource Errors [Screenshot/Image Placeholder 2] Caption: System resource error panel 1. Memory Errors - ERR_MEM_LOW: Low memory - ERR_MEM_ALLOC: Allocation failed - ERR_CACHE_FULL: Cache overflow - ERR_BUFFER_OVERFLOW: Buffer full 2. Storage Errors - ERR_DISK_FULL: No space left - ERR_FILE_ACCESS: Access denied - ERR_IO_ERROR: I/O failure - ERR_DB_ERROR: Database error Process Errors 1. Runtime Errors - ERR_PROCESS_CRASH: Process failure - ERR_THREAD_DEAD: Thread error - ERR_TIMEOUT: Operation timeout - ERR_DEADLOCK: Resource conflict 2. Service Errors - ERR_SERVICE_START: Start failed - ERR_SERVICE_STOP: Stop failed - ERR_DEPENDENCY: Missing dependency - ERR_VERSION: Version mismatch Camera Errors Connection Errors 1. Stream Errors - ERR_STREAM_CONNECT: Connection failed - ERR_STREAM_DROP: Stream dropped - ERR_CODEC_ERROR: Codec failure - ERR_FORMAT_ERROR: Format invalid 2. Protocol Errors - ERR_RTSP_FAILED: RTSP failure - ERR_WEBRTC_ERROR: WebRTC error - ERR_AUTH_CAMERA: Camera auth failed - ERR_PORT_BLOCKED: Port access denied Hardware Errors [Screenshot/Image Placeholder 3] Caption: Camera error diagnostics 1. Device Errors - ERR_CAM_OFFLINE: Camera offline - ERR_CAM_BUSY: Camera in use - ERR_CAM_CONFIG: Config error - ERR_CAM_INIT: Init failed 2. Quality Errors - ERR_QUALITY_LOW: Poor quality - ERR_FPS_DROP: Frame rate low - ERR_RES_MISMATCH: Resolution error - ERR_BANDWIDTH: Bandwidth limit Face Analysis Errors Detection Errors 1. Processing Errors - ERR_DETECT_FAILED: Detection failed - ERR_MODEL_ERROR: Model error - ERR_GPU_ERROR: GPU failure - ERR_PROCESS_TIMEOUT: Processing timeout 2. Recognition Errors - ERR_RECOG_FAILED: Recognition failed - ERR_DB_MATCH: Match error - ERR_FEATURE_EXTRACT: Feature error - ERR_CONFIDENCE_LOW: Low confidence System Errors 1. Resource Errors - ERR_GPU_MEM: GPU memory low - ERR_CPU_LOAD: High CPU load - ERR_QUEUE_FULL: Queue overflow - ERR_THREAD_LIMIT: Thread limit 2. Data Errors - ERR_DB_CORRUPT: Database corrupt - ERR_MODEL_INVALID: Invalid model - ERR_DATA_FORMAT: Format error - ERR_SYNC_FAILED: Sync failure Network Errors Connection Errors 1. Network Issues - ERR_NETWORK_DOWN: No connection - ERR_DNS_FAILED: DNS failure - ERR_TIMEOUT_CONN: Connection timeout - ERR_PROXY_ERROR: Proxy error 2. Protocol Errors - ERR_SSL_FAILED: SSL error - ERR_HTTP_ERROR: HTTP failure - ERR_WS_CLOSED: WebSocket closed - ERR_API_ERROR: API error Security Errors 1. Authentication - ERR_SSL_CERT: Certificate error - ERR_AUTH_EXPIRED: Auth expired - ERR_TOKEN_REVOKED: Token revoked - ERR_IP_BLOCKED: IP blocked 2. Access Control - ERR_FIREWALL: Firewall block - ERR_PORT_CLOSED: Port closed - ERR_VPN_ERROR: VPN error - ERR_ACL_DENY: Access denied Frequently Asked Questions Q: What should I do when I see an error message? A: Note the error code, check the logs for details, and follow the specific solution steps in this guide. Q: How do I access detailed error logs? A: Navigate to Settings > System > Logs, or check the application log files in your installation directory. Q: What if an error persists after trying the solutions? A: Contact support with the error code and logs, and any steps you've already taken. Related Articles - Common Issues and Solutions - Network Connectivity Guide - System Requirements Need More Help? If you couldn't find what you were looking for in this article: - Check our Troubleshooting Guide - Join our Community Forum - Contact Support Tags: errors, troubleshooting, messages, diagnostics, solutions

Last updated on Feb 12, 2025